● We use the latest AI technologies in a way that suits the actual needs of contact centers to present a smart system that completes what must be done manually before or what man can never do.
● Smart analysis helps operation management personnel find weaknesses in the call process, business logic and operation process and advice ways to improve contact center performance.

● Support traditional voice call and soft switch platforms, as well as video calls
● Recognize and translate more than 40 languages, highly experienced in optimization and improvement for dialects
● Support all Internet-based interaction channels such as WeChat, App and SNS applications
● Build consistent operation management models for all-media seats

● Cover the whole life cycle of interactions with customers by integrating front-end and back-end service processes, so as to improve user satisfaction and loyalty with higher overall efficiency
● Keep track of the performance at every seat with modules for schedule management, quality inspection management, performance management, desktop process analysis and more
● Provide assistance along the whole service process to reduce training time and build service capacity

● An easily scalable pure software architecture
● The most widely compatible platform in the industry allowing for seamless connections with different brands of devices, with development interface available
● Allow for cloud deployment to reduce the cost of platform construction